New(ish) service lets you monitor and participate in online conversationÂ
If you haven’t checked out Twitter yet, I’d suggest you do so now. I first started hearing about Twitter about 6-8 months ago and decided to keep an eye on the service even though I didn’t take it too seriously at the time.
Twitter is a social networking tool by definition that enables its users to make small, 140 character posts called “tweets”. Tweets are collected on a user’s blog, commonly referred to as micro blogs due to the short length of each post. The social aspect comes from the ability to follow or subscribe to other user’s conversations and to monitor the general conversation and posts via Twitter.com, where you can see an up to date snapshot of all recent posts by users.
If any of this sounds confusing at this point, I’d suggest you sign up for the service and test it out to get a better idea of how it all works. Much has been written already about Twitter and the idea is not to write a comprehensive, all encompasing post here today.
With the basics out of the way, I wanted to point out a service that enables you to more closely monitor what people are saying about you and your brand on Twitter and other places around the web called Summize.
Using summize, you can search for a term such as your company name, and get a list of the most recent conversations taking place that match your keyword.
Where’s the value in that you ask? Well, for one thing, you can tell if the current sentiment is positive or negative and take action immediately to either leverage the good or quell the bad while it’s happening. How you ask? By getting involved in the conversation of course.
Like any new technology, (i.e blogging 4+ years ago) you need to spend some time learning the conventions, lingo and netiquette. Once you’re up to speed you need to get involved and submit your thoughts, monitor the conversationÂ and contribute.
The cool thing about Twitter is that once you get into the conversation and become a member of the community, you’re likely to find out about things faster than others in your industry. Twitter caters to people who like to be in the know and enjoy spreading ideas with others on the cutting edge.